At Larana Wear Shop, we strive to ensure your complete satisfaction with our elegant fashion collections. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

Eligibility Timeline

You have 15 days from the date you receive your order to initiate a return or exchange.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Your order number
  • Product name and size
  • Reason for return or exchange
  • Whether you prefer a refund or exchange
  • If exchange, specify preferred size/color

Step 2: Receive Authorization

We will respond within 24 hours (during business hours: Monday-Friday, 9:00 AM – 6:00 PM EST) with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

Step 3: Package and Ship

Carefully pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or the completed return form below.

Return Address:
Larana Wear Shop
10 Dalry Lane
Savannah, US 31419

Step 4: Processing

Once we receive your return, we will inspect the item and process your request within 3-5 business days. You will receive email confirmation once completed.

Refund Information

Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that shipping fees are non-refundable.

Exchange Shipping: For exchanges, we cover the cost of shipping the replacement item to you.

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:

  • Earrings (for hygiene reasons)
  • Swimwear & Bikini Sets (if hygiene seal is removed)
  • Bodysuits (if hygiene strip is removed)
  • Items without original tags or packaging
  • Personalized or custom-made items
  • Items showing signs of wear, damage, or alteration

Return Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Larana Wear Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Product Name: [Product Name] Size: [Size] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for [Specific Product/Size]]

I confirm that the item is unworn, unwashed, and has all original tags attached.

Please provide return instructions and authorization number.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For our international customers (excluding some parts of Asia and remote areas), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24 hours during business hours (Monday-Friday, 9:00 AM – 6:00 PM EST)

We appreciate your trust in Larana Wear Shop and are committed to ensuring your satisfaction with our sophisticated fashion collections.